SUPPORTED DEVICES: macOS, Windows, iPadOS/iOS, Android, ChromeOS, Web Browser
----------------------------------------------------------------------
PREREQUISITES & CREDENTIALS
----------------------------------------------------------------------
Before launching your Cloud PC, ensure you have:
1. Welcome Email: Your username (e.g. username@cloudworxinc.com) and temporary password.
2. Multi-Factor Authentication: Microsoft Authenticator App on your Phone OR Text message can be used for Multi-Factor Authentication (MFA).
3. Internet Connection: Broadband, WiFi, or 4G/5G with at least 15 Mbps download.
=====================================================================
METHOD 1: WINDOWS APP (RECOMMENDED FOR DAILY USE)
=====================================================================
Best for: Dual/multi-monitor setups, native resolution, high-fidelity audio/video, and fast daily work.
STEP 1: INSTALL THE WINDOWS APP
Download and install the official app for your local device:
• Mac: Open the Mac App Store and install "Windows App" (or Microsoft Remote Desktop).
• Windows PC: Install "Windows App" from the Microsoft Store.
• iPad / iPhone: Install "Windows App Mobile" from the Apple App Store.
• Android / Chromebook: Install "Windows App" from Google Play.
STEP 2: ADD YOUR CLOUDWORX WORKSPACE
1. Open the Windows App on your computer or device.
2. Click the "+ Add" button at the top and select "Workspace" (or click "Subscribe").
3. In the email field, enter your full username that you received in the Welcome Email (e.g. username@cloudworxinc.com)
4. Click "Subscribe".
Note: If the app asks for a Feed URL manually, enter:
https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery
STEP 3: SIGN IN & APPROVE MFA
1. In the Microsoft sign-in window, enter your password. (If first login, enter your temporary password and set a permanent one).
2. Open Microsoft Authenticator on your mobile phone and approve the 2-digit number match.
3. Check "Don't show this again" and select "Yes" on Stay signed in.
[INSERT SCREENSHOT 3 HERE: Microsoft MFA number match approval screen]
STEP 4: DOUBLE-CLICK TO LAUNCH
Your CloudWorx workspace will now appear with your dedicated Cloud PC icon.
1. Double-click the "CloudWorx Desktop" (or Windows 11 PC) tile.
2. The client will establish an encrypted session.
3. Within 5–10 seconds, your Windows 11 desktop will appear full-screen!
[INSERT SCREENSHOT 4 HERE: Windows App workspace dashboard showing the desktop icon]
STEP 5: (OPTIONAL) MULTI-MONITOR SETUP
If you use dual or triple monitors:
1. Right-click your desktop tile in the Windows App and select "Display Settings" (or Edit).
2. Toggle ON "Use all monitors".
3. For Apple Retina displays, ensure "Optimize for Retina displays" is checked.
======================================================================
METHOD 2: ZERO-INSTALL WEB BROWSER ACCESS
======================================================================
Best for: Borrowed laptops, Chromebooks, or instant access without installing software.
STEP 1: OPEN THE SECURE WEB PORTAL
In Chrome, Edge, Safari, or Firefox, navigate to:
https://client.wvd.microsoft.com/arm/webclient
[INSERT SCREENSHOT 5 HERE: CloudWorx web client login interface]
STEP 2: SIGN IN & ALLOW PERMISSIONS
1. Sign in with your CloudWorx credentials and approve MFA on your phone.
2. Click your Cloud PC tile.
3. A browser prompt will ask to "Access local resources":
• Check "Clipboard" (to allow copy/paste).
• Check "Audio / Microphone" (if using Teams/calls).
4. Click "Allow".
5. Your Windows 11 desktop opens in your browser tab. Press F11 for full-screen.
======================================================================
SESSION BEST PRACTICES: DISCONNECT VS. SIGN OUT
======================================================================
• Disconnect (Closing the window / 'X'):
Leaves all your running applications, browser tabs, and files open in memory. When you log back in from any device, you resume exactly where you left off.
• Sign Out (Start Menu -> Profile -> Sign Out):
Saves all open work, cleanly closes all apps, and restarts the user profile. Recommended once a week for fresh performance.
======================================================================
NEED ASSISTANCE?
======================================================================
• Self-Service Portal: Login
• Helpdesk Email: support@cloudworxinc.com